| Jay Scott : Daily Whale : archive : 2001 : 14 January 2001 |
Votes are Not as Strong as Money
The difference between business and government is that a business has to work well enough to keep its throat from being slit by competitors, while a government only has to work well enough to to keep its throats from being slit by revolutionaries. That's why 10% of businesses have good customer service, and only 3% of government offices.
copyright 2001, 2003 Jay J.P. Scott
<jay@satirist.org>